FAQ

1. Where do you ship to? We ship to all addresses in the United States, including Alaska and Hawaii. International shipping is not available yet.

2. What are the shipping options and costs? Our US delivery options:

  • Express Shipping: 3–6 business days — $20
  • Free Standard Shipping: 7–14 business days — $0 (free on orders meeting the minimum threshold)
  • Standard Shipping: 7–14 business days — $10 (if below free shipping threshold)

The exact free shipping threshold is shown clearly at checkout.

3. How long does delivery take?

  • Express: 3–6 business days
  • Standard / Free Standard: 7–14 business days

Business days exclude weekends and federal holidays. You will receive a tracking number once your order ships.

4. Do you offer free shipping? Yes! Free Standard Shipping (7–14 business days) is available on qualifying orders. The minimum spend is displayed automatically at checkout.

5. What is your return policy? We want you to love your hair care products. Returns are accepted within 30 days of delivery if the products are unopened and in original condition. Opened products may be accepted only if defective. Customer is responsible for return shipping unless the item is faulty. Full details on our Returns page.

6. How do I track my order? You’ll receive a tracking number and link via email after your order ships. You can also check the status in your RosvexHair account under “My Orders”.

7. What payment methods do you accept? We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shopify Pay.

8. Are your products sulfate-free / paraben-free? Many of our shampoos and conditioners are sulfate-free, paraben-free, and made with gentle, high-quality ingredients. Please check the product description for specific details.

9. Can I cancel or change my order? Please contact us as soon as possible via email (support@rosvexhair.com) or live chat. We process orders quickly, so changes are only possible before shipping.

10. How can I contact you? We’re happy to help with any hair care questions!

  • Email: support@rosvexhair.com
  • Live chat: Available on the website (bottom right) We usually reply within 24 hours, Monday–Friday.